Who we are

The website www.fabera.it is owned by FABERA S.R.L. SOCIETÀ BENEFIT, with registered office at Via delle Cascine 33-35, 50144 Florence, Italy.

VAT and Tax Code: 07102280489 REA (Business Register no.): FI-679745 Share capital: € 10,000.00 subscribed, € 2,500.00 paid up Certified email (PEC): faberagioiellietici@pec.it

Atelier: c/o Manifattura Tabacchi, Via Rita Levi Montalcini 17, 50144 Florence, Italy Email: hello@fabera.it Phone and WhatsApp: +39 375 738 5958

Throughout this text we refer to this company as “Fàbera”.

Who these terms apply to

These general terms govern the purchase of jewellery by consumers, meaning individuals purchasing for purposes unrelated to their business, commercial or professional activity, under Italian Legislative Decree 206/2005 (the Italian Consumer Code).

They apply to orders placed through www.fabera.it and to orders agreed with Fàbera by other means — telephone, WhatsApp, email or an appointment at the Atelier — which are then formalised remotely.

You must be 18 or over to purchase.

Where the buyer is a business or a professional, these terms apply with the following differences: the right of withdrawal does not apply, the guarantee follows the Italian Civil Code rather than the Consumer Code, and the courts of Florence have jurisdiction.

Our jewellery is made to order

Fàbera holds no stock. Every piece is handmade in our Florence Atelier after the order is received, according to the buyer’s choices: 18k gold colour (yellow, white or rose), stone specifications, ring size and, where available, a personalised engraving of up to 20 characters.

The images published on the website represent our jewellery as faithfully as possible. As each piece is handmade, minor differences from the finished product are possible and fall within normal manufacturing tolerances.

Prices

Prices shown on the website include VAT and may change without notice. The price that applies is the one displayed when the order is submitted.

For deliveries outside the European Union, any customs duties and local taxes are payable by the buyer and are not included in the price.

How a purchase is completed

The presentation of jewellery on the website is an invitation to make a purchase proposal, not a binding offer to the public: Fàbera reserves the right not to accept an order, in which case the buyer will be notified and any amount already paid will be refunded.

An order submitted by the buyer constitutes a contractual proposal. The contract is concluded when Fàbera sends the order confirmation email, having verified payment.

The confirmation email contains the order summary and the specifications of the piece. We recommend keeping it.

Production times

The production time shown on each product page starts from order confirmation and receipt of payment. As a guide:

— collection pieces, wedding bands and catalogue engagement rings:
approximately 20 working days;
— pieces made through our Bespoke Service: to be agreed, depending on the complexity of the project.

Times may vary during busier periods and when the Atelier is closed, which is always announced on the website. In any case, delivery takes place within 30 days of the conclusion of the contract, as required by the Italian Consumer Code, unless otherwise agreed in writing with the buyer.

Shipping

All jewellery is shipped from our Florence Atelier by DHL, insured and tracked. When the courier collects the parcel, the buyer receives an email with tracking details.

Italy: 24-48 hours. Free shipping.
European Union: 3-5 working days. Free shipping.
Non-EU countries, including the United Kingdom and Switzerland: 3-5 working days in transit, to which customs clearance times may be added. Shipping costs to be agreed.

Fàbera ships worldwide, with the exception of Russia.

The times shown refer to transit only and are additional to the production time of the piece.

For non-EU destinations, customs duties and local taxes are payable by the buyer and are charged by the authorities of the destination country at the time of clearance. Time spent in customs is outside the control of Fàbera and of the courier and is not included in the delivery times shown above.

Instead of shipping, the piece can be collected by appointment at our Florence Atelier.

Bespoke Service

Our Bespoke Service covers jewellery designed and made entirely to the buyer’s specifications.

Deposit. On acceptance of the quotation, a deposit of 50% of the total price is due. Work begins once the deposit has been received.

Design. Where agreed, Fàbera produces a 3D render of the piece so that every detail can be defined before production. The render is submitted to the buyer for approval.

Approval. Once the design is approved, production begins and the piece can no longer be modified. Any changes requested after approval require a new design and a new quotation.

Balance. The balance is due before shipping or collection at the Atelier.

Withdrawal. As these are goods made to the buyer’s specifications, the right of withdrawal does not apply to pieces ordered through the Bespoke Service. The deposit is non-refundable once the design has been approved and production has begun.

Second Life Project

Through our Second Life Project, the buyer can entrust Fàbera with gold from their own jewellery, which is then melted, refined and reused to create a new piece.

Before proceeding, Fàbera assesses the pieces together with the buyer, indicating how much gold can actually be recovered and whether additional material is needed. The assessment is shared in writing and requires the buyer’s approval.

Melting is irreversible: once the process has begun, the pieces entrusted cannot be returned in their original form. Stones and other elements not intended for melting are returned to the buyer together with the finished piece, unless otherwise agreed.

Pieces entrusted to Fàbera are held with the care their nature requires. Shipments to the Atelier must be insured and tracked, using arrangements agreed in advance.

Jewellery made through the Second Life Project is subject to the terms of the Bespoke Service, including those on deposits and withdrawal.

Right of withdrawal

When it applies. Consumers have the right to withdraw from the contract within 14 days of receiving the piece, without giving any reason. To do so, simply write to hello@fabera.it within that period. The piece must be returned unworn and undamaged, complete with its certificates and original packaging, within 14 days of the notification. The refund is issued within 14 days of receiving the returned item, using the same payment method used for the purchase.

When it does not apply. Under Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to goods made to measure or clearly personalised to the buyer’s specifications.

As every Fàbera piece is made after the order according to the customer’s instructions, this exclusion applies in particular to:

— jewellery made through the Bespoke Service and the Second Life Project;
— rings and wedding bands made in the size specified by the buyer;
— jewellery bearing a personalised engraving;
— jewellery made in the gold colour or with the stone specifications chosen by the buyer.

The exclusion of the right of withdrawal is stated on the product page of each item concerned before purchase.

For any jewellery offered without any option for personalisation, the right of withdrawal applies on the ordinary terms described above.

The exclusion of the right of withdrawal does not affect the guarantee of conformity in any way, which applies to all our jewellery.

Statutory guarantee of conformity

Under Articles 128 and following of the Italian Consumer Code, Fàbera is liable to the consumer for any lack of conformity existing at the time of delivery and becoming apparent within two years of that date.

The consumer is entitled, free of charge, to have the piece repaired or replaced, at their choice, unless the remedy requested is impossible or disproportionately costly compared to the other. If neither remedy is available, or if Fàbera fails to provide it within a reasonable time, the consumer is entitled to a price reduction or to terminate the contract.

Unless proven otherwise, any lack of conformity becoming apparent within one year of delivery is presumed to have existed at the time of delivery.

The guarantee does not cover defects arising from normal wear, improper use, failure to follow the care instructions provided, or work carried out by third parties.

To make a claim under the guarantee, simply write to hello@fabera.it describing the defect and attaching photographs. There is no time limit for reporting.

Fàbera Lifetime Warranty

In addition to the statutory guarantee, which always applies, every piece made by Fàbera is covered by a lifetime warranty that includes:

— resizing of rings by up to three sizes from the original measurement, excluding designs with diamonds set around the entire band (eternity rings);
— free shortening of necklaces and bracelets with a chain; lengthening is possible, with the cost of the additional chain charged (for necklaces with bespoke work, a labour cost may also apply);
— annual professional cleaning and polishing;
— professional inspection of the piece and of the stone settings;
— repair of any imperfections not caused by wear or improper use.

Shipping to the Atelier and return delivery are covered by Fàbera for the first ring resizing. Any work not listed above is quoted and agreed before it is carried out.

The Lifetime Warranty is granted to the original buyer and applies only to jewellery made by Fàbera. We recommend annual maintenance to keep your piece in the best condition.

Payments

Accepted payment methods are shown during the order process. Fàbera has no access to credit card details and does not store them: payments are handled by specialist providers over a secure connection.

Personal data

Data provided during a purchase is processed in accordance with Regulation (EU) 2016/679 (GDPR) in order to fulfil the order and, with consent, for the further purposes set out in our privacy notice.

For full details, please see our Privacy Policy and Cookie Policy.

Intellectual property

Text, images, designs and trade marks appearing on www.fabera.it are protected by copyright and industrial property law. Any unauthorised use is prohibited.

Linking to the website’s home page is permitted. Framing, deep linking and in-line linking are not.

Changes to these terms

Fàbera may amend these terms at any time. Amendments apply only to orders submitted after they are published on the website. Every order is governed by the terms published at the time it was submitted.

Governing law and disputes

The contract is governed by Italian law.

For disputes with a consumer resident or domiciled in Italy, the courts of the consumer’s place of residence or domicile have jurisdiction. In all other cases, the courts of Florence have exclusive jurisdiction.

Before turning to the courts, please get in touch at hello@fabera.it: in most cases a solution can be found by talking it through.

Contact

For any communication regarding an order, delivery, the guarantee or the exercise of the right of withdrawal:

Email: hello@fabera.it WhatsApp and phone: +39 375 738 5958 Certified email (PEC): faberagioiellietici@pec.it

Frequently asked questions about shipping and returns.